SECTION 1 — INFORMATION WE COLLECT

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1.1 Personal Information You Provide

We may collect the following when you purchase a product, fill out a form, or contact us:

• Name

• Email address

• Phone number (if provided)

• Billing and shipping address

• Payment details (processed securely — we do not store full card numbers)

• Order information

 

1.2 Information Automatically Collected

When you visit our website, Wix may automatically collect certain data, such as:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on the site

• Referring website

 

1.3 Cookies & Tracking Tools

Our website uses cookies and similar technologies to:

• Improve site performance

• Analyze website traffic

• Remember user preferences

You can manage or disable cookies through your browser settings.

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SECTION 2 — HOW WE USE YOUR INFORMATION

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We use your information to:

• Process and fulfill orders

• Communicate with you about purchases or inquiries

• Improve our website and customer experience

• Send updates or marketing content (only with your consent)

• Monitor for fraud or security issues

• Comply with legal and tax obligations

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SECTION 3 — HOW WE SHARE YOUR INFORMATION

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We do not sell or rent personal information.
We may share information only with trusted service providers who assist with website operations, such as:

 

3.1 Service Providers

• Wix (website hosting and platform)

• Payment processors (e.g., Wix Payments, Stripe, PayPal — depending on your setup)

• Shipping carriers

• Email marketing tools

These providers only access information needed to perform their services.

 

3.2 Legal Requirements

We may disclose personal information if required to:

• Comply with applicable laws

• Respond to legal requests

• Protect our rights or the safety of others

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SECTION 4 — PAYMENT SECURITY

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Payments on our website are processed securely through third-party payment processors.
We do not store or access your full credit card details.
All payment providers used on our site follow industry-standard encryption and security.

 

SECTION 5 — DATA RETENTION

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We keep your personal information only as long as necessary to:

• Complete your transactions

• Provide customer support

• Comply with tax or legal requirements

You can request to have your data deleted at any time.

 

SECTION 6 — CHILDREN'S PRIVACY

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Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Purchases should be made by individuals able to enter into legal agreements, or under parental supervision.

 

SECTION 7 — THIRD-PARTY LINKS

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Our website may include links to third-party websites.
We are not responsible for their privacy practices or content.
We encourage you to read the privacy policies of any external sites you visit.

 

SECTION 8 — YOUR RIGHTS (CANADA — PIPEDA)

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As a Canadian resident, you have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your information

• Withdraw consent for marketing

• Ask how your data is used or shared

To submit a request, contact us at:
greenstonewellness@protonmail.com

 

SECTION 9 — HOW WE PROTECT YOUR INFORMATION

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We use reasonable administrative, physical, and technical safeguards to protect your personal data, including:

• Secure Wix hosting with built-in protections

• Encrypted payment processing

• Restricted access to sensitive information

• Regular monitoring for security issues

While we take strong precautions, no online system is completely secure.

 

SECTION 10 — CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Your continued use of the website means you accept any revised terms.

 

SECTION 11 — CONTACT INFORMATION

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For questions or requests regarding your privacy, contact us at:

Greenstone Wellness Co.
Port Alberni, BC, Canada
Email: greenstonewellness@protonmail.com